When Ego Gets in the Way: Infosec at the Top

So, I try to be pretty fair when it comes to information security issues. I mean, everyone’s human, right? Everyone makes mistakes. And often, for the average Joe in an office, mistakes are the result of poor security awareness training or a general lack of knowledge about the threats of social engineering, phishing, or the danger-of-the-week (you name it).

But then there are those folks that just let their egos get in the way of security. According to a recent study by Sroz Friedberg, senior managers may be the worst when it comes to protecting sensitive information.

Review these disturbing statistics:

• 9 in ten senior managers upload work files to personal accounts 
• 58% of the managers studied accidentally sent sensitive information to the wrong person. 
• 51% took files containing sensitive information with them after leaving a job. 

The study goes on to suggest that people in management positions are more likely to flout the rules regarding information security because they’re under pressure, because they’re super busy—and because some have a serious attitude problem.

Cyberwarfare, ID Theft, and Social Engineering: What's It All Mean?

Read an interesting article at CIO the other day: “Talk of Cyberwarfare Meaningless to Most Companies.” And it got me thinking…how much of what we do and say as security companies goes over the average company’s head (or better yet, in one ear and out the other)?

Think about “cyberwarfare” for a minute. Does it mean going to war with other nations using robots and computers? Is it when a terrorist brings down the Internet? Does it even matter to me? Or my business? Or my industry?

The reality is that cyberwarfare is a danger because bad people can use technical resources and systems to disrupt legitimate businesses and prevent them from performing their core work.

In a way, the term "cyberwarfare" falls into the same category as "identity theft.” It sounds really scary, but many regular people (even managers and business owners) don’t really know how it is executed, and with what tools and upon whom it is executed. Most people don't know what to do to protect themselves besides signing up for Lifelink.

Or how about “social engineering,” one of the most misunderstood terms in our security vocabulary. Internationally, it’s understood as a way to analyze and influence social systems. But in the security community, it describes con artists who use social situations (phone conversations, office visits, etc) to commit crimes. It’s real. It’s a major threat. But folks don’t understand it, so they don’t worry about it.

This lack of knowledge results in major complacency. Companies do not feel PERSONALLY threatened by identity theft or a social engineering attack—but they should. Executives need to educate themselves on the true impact to corporations and then educate their employees. 

Cyberwarfare, identity theft, social engineering—these are real threats with real every day impact on real people. They are not just international news headlines.

So security companies and IT professionals: it’s time to be louder. Time to be bolder. Maybe most importantly, it’s time to learn to speak the language of small and mid-range businesses with limited budgets and even more limited time. This is how we raise awareness.

We’ve got our work cut out for us.

More About Corporate Security

Risk, Recrimination, and Reporting: Detecting and Handling Breaches

I read Ericka Chickowski’s article on empowering employees to detect outside attacks earlier this month and I made some notes that have finally found their way into a blog…three weeks later.

Well, better late than never—especially when it comes to the importance of teaching effective employee behaviors. There is always something good to say about it. Here’s my sum-up of this article: Chickowski is 100% right, and she has some particularly notable quotes here.

Wasted Energy: How Info Purges and a Third-Party Test Could Have Helped the DOE

There’s been a lot of online chatter this week about last summer’s Department of Energy breach—and rightly so. 150,000 affected employees is nothing to sneeze at. The worst part? All the affected employees may not even know yet.

The Real Cost of Data Breach Cleanup

In our experience, there is not a deep enough respect in the market for how difficult and expensive the notification requirements for data breaches can be. Not only can this cause public embarrassment, but it can also put the organization at serious legal and financial risk. Many organizations are mostly worried mostly about the intrinsic dangers of losing the actual data but do not demonstrate fear or motivation to invest in preventing the process of notification and remediation.

Picture Yourself Secure: Passwords, Phrases, and the Future

In 1492, Columbus sailed the ocean blue…

Every Good Boy Does Fine….

Thirty days hath September….

Ah yes…mnemonic devices. Those performance-enhancing tools used successfully by middle schoolers and beginner-level music students all over the country for…well, for forever, it seems.

Enter any 7th grade classroom on test day and you’ll see small, strained faces searching their memory banks for that rhyme or song that will bring to mind the order of taxonomy (“King Phillip Opens Five Green Snakes”) or the five Great Lakes (HOMES).

Depending on your college degree, you might have carried this technique into college. But most of us probably gave up these memory aids along with No-Doze and an actual Spring Break after tossing our grad cap in the air.

But why? The human brain loves association and repetition at any age and for any reason—and that’s why researchers at Carnegie Mellon think we should keep it up when it comes to security.

Phishing Infographic: Don't Get Hooked!

By now, most folks are aware of phishing emails—or at the very least, that social engineers use email to steal average people's sensitive information. Yet, we are continually surprised that the how and why of phishing still eludes many average folks. What do phishing emails look like? How would someone get information from me through an email? What could a social engineer do with that information?

Some folks just respond better to pictures and diagrams. So...voila! Our first foray into the world of infographics, and what is hopefully the first of many.

Share this Image On Your Site

<p><strong>Please include attribution to SightTraining.com with this graphic.</strong><br /> <br /> <a href='http://sighttraining.com/Training/Infographic.aspx'><img src='http://sighttraining.com/portals/0/phishing_email.jpg' alt='Don't Get Hooked' width='660px' border='0' /></a></p>

Employee Training: Out of the Box

As a training company, this is just one more way for Sight Training to encourage folks to do their homework—and by homework, we mean doing a little extra checking before you hand over sensitive information through a phishing email. Your credit card number, SSN, and bank information are yours and no one else's. Guard them at all cost. 

And remember: emails are just digital versions of the in-the-flesh thieves who are behind them. They can dress up and look impressive. They can be cool, casual, and persuasive. And they can pull off an official posture with approved logos and embedded links that mimic real websites. Here are a few more tips:

1. Remember: stranger danger! Don't know who sent it? Don't open it.
2. Be wary of attachments. 
3. Ignore commands and requests for action—no matter how urgent they may seem.
4. Use the phone. Try contacting the sender by telephone. If the email is from your “bank,” then you should be able to get the truth pretty quickly. And if you cannot get in touch with the sender, then delete the email and forget about it.

Slow down, take a deep breath, and think about what you are doing before you offer it up to a social engineer on a silver platter.

More About Phishing

Oh, The Humanity: The Danger of Anonymity

And now for something a little different. Throughout our “Oh, the Humanity!” series, we want to demonstrate some of the most dangerous ways social engineers can infiltrate a company—and pretty often, that involves the phone or email. But every now and then, it’s a simple (and downright silly) move that gives a thief access to very sensitive information.

Security Breach: Signed, Sealed, Delivered

Here's the story. When we begin a project with any company, one of things we most want to demonstrate is how easily we can get access to their network as outsiders. While social engineers are frequently insiders, we often attempt to replicate that level of access from our “basement.”

In one case, we discovered that we couldn’t just download a standard VPN client. This company required that employees install it from a preconfigured CD. We had to figure out a way to get the CD and not expose ourselves as social engineers.